Onboarding Playbook: Everything That You Need to Know to Go Live!

Unsure when to begin set up or what you need to do to go live? No problem! Follow the timeline and links below to ensure that your launch goes off without a hitch. Keep in mind that these are very conservative estimates and you can launch in as little as a few days if you want to get everything done quickly! 

However, before you start this process please make sure you view our handbook for success. It has critical information that you need to know in order to get the most out of your system!

Three Weeks (21 Days) Until Launch

• Hardware & payment processor: Get familiar with what hardware is required and why. Everything that you need to know, including purchasing options, can be found here.  
• Connect with payment processor to begin the process of setting up an account.

Two Weeks (14 Days) to One Week (7 Days) Until Launch

Configure the POS by completing the following:

• Setting Up Employees
• Menu and Product Set Up (The Menu Training Video may be of assistance)
• Set Up the Mobile App

One Week Until Launch (7 Days)

• All hardware on site: Hardware should be received and the payment processor account should be set up. You should also have all credit card terminals on site.

6 Days Until Launch

• Install hardware and link it to the POS

5 Days to 3 Days Until Launch

• Conduct testing and train the staff (Cashier Training Video, Manager Training Guide, Reports Training)

3 Days Until Launch

• This is a buffer for any unexpected delays.

Lastly, be sure to follow the POS Best Practices to ensure that you are getting the most out of your system!