Printer Setup - Sectional Label Printer

Printer Setup - Sectional Label Printer

 Supported Sectional Printers

  • Xprinter XP-350BM Lan Thermal Printer 

Step 1: Plug in and Set Up the Hardware

Please note the XP-350bm requires additional setup steps in order to be used with the nōwn application 

  1. Ensure the printer is turned off. Connect the Ethernet cable to the printer, connect the other end directly to your computer’s Ethernet port 
  2. Turn on printer while simultaneously holding down the feed button, you can release the feed button when the self test page starts to print 
  3. The self test page should display the printer's IP address, please take note as we will need this to continue the setup of the application. The IP address of the xp-350BM should be fixed and be 192.168.123.100 
  4. Now we must manually log into the printer and change its preferences to use DHCP (Dynamic Host Configuration Protocol) instead of its default of Fixed IP. We have to do this additional step inorder to have our router set our printers IP so our application can detect and use this printer. 

Step 2: DCHP configuration for your Printer 

If you’re using Windows

  1. Open your Network and Sharing Center located in your control panel. This can be accessed either by searching for Network and Sharing Center in your windows search bar, or by searching for Control Panel and selecting from the drop down list.

  1. You should see your printer show up under the Connections:Ethernet field, select this option
  2. A new dialogue box should open, please select properties.

  1. Select Internet Protocol Version 4 (TCP/IPv4) from list and select properties 

  1. This will open another dialog box which we will use to edit our network settings to match with the default fixed IP of the printer.  This will allow us to access this printer's settings and change them to use DCHP as desired. Select use the following ip address and input the below settings 

IP address : 192.168.123.100  (IP address that is displayed on test print)}Note, if this does not work, try using the gateway IP of 192.168.123.1

Subnet mask: 255.255.255.0 (this usually is pre populated, or static)

  1. Once these fields have been updated, click Ok on each screen until you’re back to your desktop. 
  2. Now launch Google Chrome, this is how we will access our printers settings to make the change to DCHP.
  3. In your browser type http://192.168.123.100 this will bring you to the following screen
  4. Click on Configuration, it will bring you to the following menu. Please change the printer's default setup from Fixed IP Address to DCHPClient and click save. This will change your printer to use DCHP and now be able to speak to the nōwn Application.

  1. Now you can shut off your printer and unplug the ethernet cable from your computer. Please connect your printer to your Router and revert your computer’s networks settings back to Obtain IP address automatically - refer to step 3-6 to access this dialog box in your network and sharing settings”

If you’re using Mac OSX

  1. Please make sure your printer is plugged directly into your computer via ethernet cable, if you have a Macbook only has  thunderbolt connections you will need to purchase an adaptor or dongle with an ethernet port.
  2. Click on the network/wifi icon located at the top right of your status bar
  3. Open Network Preferences
  4. Select Ethernet or Thunderbolt Ethernet from the list of connections on the left of this window 

  1. We can now edit these settings to use connect to the printers default static IP address of 192.158.123.100 
  2. In the network settings window change configure DHCP to manually using the drop down.

  1. You will now be able to manually enter an ip address. We will be using the X-350bm’s static IP address of:

Ip Address:192.168.123.100 (this can be found and confirmed in the ip section on the printer test page) if this does not work please try using the gateway IP of 192.168.123.1

Subnet mask: 255.255.0.0

  1. We can click “Apply” to make these changes to our network setting
  1. Now launch Google Chrome, this is how we will access our printers settings to make the change to DCHP. In your browser type http://192.168.123.100 this will bring you to the following screen
  2. Click on Configuration, it will bring you to the following menu, please change printers default setup from Fixed IP Address to DCHPClient and click save. This will change your printer to use DCHP and now be able to speak to the nōwn application.

  1.  Once we have saved these changes we can unplug the printer’s ethernet cable from our computer and plug it into our Router. On our Mac we can now navigate back to our network settings and revert configure IPv4 back to Using DCHP. Now we are ready to set up this printer in the nōwn application. 

Printer Set Up - Sectional Label Printer in App

 Step 1: Plug in and Set Up the Hardware

Please follow the manufacturer’s setup instructions that come in the package. Make sure that the printer is plugged into the power outlet, and make sure it is switched on and that there is paper in the device. Follow the manufacturer’s guide to make sure the paper is inserted correctly. Please make sure the ethernet cable is securely plugged into both the printer and internet source. Lastly, ensure that the cash drawer cable is securely plugged into the printer. 

Step 2: Obtain the printer network information, this will be used to input into Nōwn in the next step.

  1. Ensure the printer is off. Press and hold the feed button, turn on the printer.
  2. Release the print button when test page starts printing.

The printer should be printing at this point. The IP address will also be shown on this paper, make sure to note down this address as it will be used later when configuring the Nōwn POS. If IP address is 0.0.0.0 there is no ethernet connection which could be for one of three reasons:

1. Your ethernet cable is not connected properly to the terminal, ethernet port, or both.

2. Your ethernet cable is faulty, replacing the cable would solve the issue.

3. There is no internet coming from the ethernet port, in this case you would need to contact your internet service provider. 

Step 3: Run the Gap Sensor Calibration on your printer 

  1. Please refer to your printers manual for this procedure. On the Xprinter XP-350bm you can run this calibration by turning off the printer, installing the label roll and then turning the printer back on while holding the “pause” button, the printer should either beep or the receipt paper roll wil feed signifying this calibration is complete. It is Important to complete this calibration any time the printer paper is changed, or manually fed or adjusted in order to ensure the auto-gap feature works within the application. 

Step 3: Configure printer to station in Nōwn

1. Open the NōwnPOS app, log in with your credentials. Press skip tutorial and go to the Setup section.

Note: if you do not see the Set Up tab it means you are logged in as a Station user. Please ensure you are using the admin account, this is the one whose account details you received when you signed up for Nōwn

2. Open Station Setup.

3. Click on the pencil icon to edit POS stations or +Add Station to add a station if you haven’t created any yet. 

Which station you link it to is very important. If you link a printer to POS 1 then you must log in as POS 1 when you use Nōwn, otherwise doing a transaction will trigger the wrong hardware. 

4. Go to the Ethernet Printers section, all you need is the printer IP address and receipt printer port. The Receipt Printer Port is 9100! Once again when you’re done click  “Add a printer”.

5. A new field will appear, you need to make sure you: set the name of your printer, check off the Receipt box, and the make and model of your printer. If you are trying to add a kitchen printer please follow these instructions. Please select the right printer Make and Model otherwise your receipt format will be wrong. Please note: for the XP-350bm select TSPL Label Printer as manufacturer and Any as model.

6. For the Sticky label printer you are able to adjust size and offset of the label, you may need to fine tune these fields in order to ensure the best result of your labels. 

Font Size: This allows you to change the size of the font that is printed on the sticker, there are 3 selections Small, Medium and Large

X-Offset and Y Offset: By default the text area is aligned to the left. By adjusting these fields you can adjust the margins on the top and the left of the label to bring the text closer to the center and right. You may need to adjust this to achieve the desired style and format of your label 

X-Offset: Controls the horizontal offset of the text box to the right 

Y-Offset: Controls the Vertical offset of the text box to the bottom 

Text Wrap Character Limit: This field allows you to choose the breakpoint at which the line of text of an item or modifier will wrap down to the next line. This is limited by the default Font Size and size of the physical label. 

Suggested Text wrap Character Limits for 50mm X 25mm labels 

Small: 40-50 

Medium: 25-35

Large: 20-30Please note: if no wrap character limit is selected, the text will not wrap and item and modifier names that are longer than the printer paper will be cut off. Printer will only print 1 unique order per label. If you have a menu with lots of modifiers you may need to decrease the size of your font to fit them all on 1 label, or move to a larger size of label. 

Feed Direction: This changes the orientation that the text box prints. This can be handy if the printer is installed in a non-traditional way. Default should be Inverted for a traditionally installed printer. 

6.  Don’t forget to save changes at the bottom of your page.

PLEASE REPEAT THIS STEP FOR EACH IPAD. EACH PRINTER MUST BE CONFIGURED TO A SPECIFIC IPAD