Printer Setup - Sectional Label Printer

This guide provides step-by-step instructions for setting up your sectional label printer (and other network printer) for use with the Nown POS application. It covers hardware setup, network configuration, and in-app setup.

Supported Printers

  • Xprinter XP-350BM Lan Thermal Printer

Part 1: Hardware and Network Setup

This section covers the initial hardware setup and network configuration for your printer.

Step 1: Initial Printer Setup

  1. Unbox and assemble the printer: Follow the manufacturer’s instructions to assemble the printer, load the label roll, and connect the power adapter.
  2. Connect to your computer: Connect the printer to your computer using an Ethernet cable. If your computer does not have an Ethernet port, you will need to use an adapter.
  3. Print a self-test page: With the printer turned off, press and hold the Feed button while turning the printer on. Release the button when the self-test page begins to print.
  4. Identify the IP address: The self-test page will display the printer's IP address. The default IP address for the XP-350BM is 192.168.123.100. Keep this IP address handy for the next steps.

Step 2: Configure DHCP

To ensure the printer can communicate with the Nown POS application, you need to change the printer's network settings from a fixed IP address to DHCP. This allows your router to assign an IP address to the printer automatically.

For Windows Users:

  1. Open Network and Sharing Center: You can find this in the Control Panel or by searching for it in the Windows search bar.
  2. Open Ethernet Properties: Click on the Ethernet connection to open the status window, then click Properties.
  3. Open IPv4 Properties: Select Internet Protocol Version 4 (TCP/IPv4) from the list and click Properties.
  4. Set a static IP address for your computer: Select Use the following IP address and enter the following:
    • IP address: 192.168.123.101 (Note: This is different from the printer's IP address)
    • Subnet mask: 255.255.255.0
  5. Access the printer's web interface: Open a web browser and navigate to http://192.168.123.100.
  6. Enable DHCP: Click on the Configuration tab, change the IP Address setting from Fixed IP to DHCP Client, and click Save.
  7. Revert your computer's network settings: Go back to the IPv4 Properties window and select Obtain an IP address automatically.
  8. Connect the printer to your router: Disconnect the printer from your computer and connect it to your router using an Ethernet cable.

For macOS Users:

  1. Open Network Preferences: Click the network/Wi-Fi icon in the menu bar and select Open Network Preferences.
  2. Select your Ethernet connection: Choose Ethernet or Thunderbolt Ethernet from the list on the left.
  3. Configure IPv4 manually: Change the Configure IPv4 setting to Manually.
  4. Enter the following IP address and subnet mask:
    • IP Address: 192.168.123.101
    • Subnet Mask: 255.255.255.0
  5. Click Apply.
  6. Access the printer's web interface: Open a web browser and navigate to http://192.168.123.100.
  7. Enable DHCP: Click on the Configuration tab, change the IP Address setting from Fixed IP to DHCP Client, and click Save.
  8. Revert your computer's network settings: Go back to Network Preferences and change the Configure IPv4 setting back to Using DHCP.
  9. Connect the printer to your router: Disconnect the printer from your computer and connect it to your router using an Ethernet cable.

Part 2: In-App Setup

Now that your printer is on the network, you can configure it in the Nown POS application.

Step 1: Obtain the Printer's New IP Address

  1. Print another self-test page: With the printer turned off, press and hold the Feed button while turning the printer on. Release the button when the self-test page begins to print.
  2. Note the new IP address: The self-test page will now show a new IP address assigned by your router. You will need this for the next step.

Step 2: Calibrate the Gap Sensor

To ensure the printer correctly feeds and cuts the labels, you need to calibrate the gap sensor.
  1. Turn off the printer.
  2. Press and hold the Pause button while turning the printer on.
  3. Release the Pause button when the printer beeps or the label roll feeds. This indicates that the calibration is complete.

Step 3: Configure the Printer in the Nown POS App

  1. Log in to the Nown POS app with your admin credentials.
  2. Go to Setup > Station Setup.
  3. Select the POS station you want to connect the printer to.
  4. In the Ethernet Printers section, click "Add a printer".
  5. Enter the printer's IP address (from the second self-test page ) and the Receipt Printer Port (9100).
  6. Configure the printer settings:
    • Name: Give your printer a descriptive name.
    • Receipt: Check this box.
  7. Make and Model: Select TSPL Label Printer as the manufacturer and Any as the model for the XP-350BM.
  8. Adjust label settings as needed:
    • Font Size: Small, Medium, or Large.
    • X-Offset and Y-Offset: Adjust the horizontal and vertical margins of the text.
    • Text Wrap Character Limit: Set the number of characters before the text wraps to the next line.
    • Feed Direction: Change the orientation of the printed text.
  9. Click Save Changes.
  10. Important: You must repeat this process for each iPad that will use the printer.

Troubleshooting

IP address is 0.0.0.0: This indicates a network connection issue. Check your Ethernet cables and ensure your router is working correctly.Labels are not printing correctly: Recalibrate the gap sensor and adjust the label settings in the Nown POS app.