Printer Set Up - Bluetooth Printer

Step 1: Plug in and Set Up the Hardware

Please follow the manufacturer’s setup instructions that come in the package. Make sure that the printer is plugged into the power outlet, and make sure it is switched on and that there is paper in the device. Follow the manufacturer’s guide to make sure the paper is inserted correctly. Lastly, ensure that the cash drawer cable is securely plugged into the printer. 

Step 2: Pair Printer and iPad

Make sure your printer is turned on, you’ll need to connect it to your iPad in Bluetooth settings (simply pair the devices like you would with headphones)

  • Open Settings on your iPad
  • Click on the Bluetooth option on the sidebar
  • Switch the Bluetooth to On (if not already on)
  • In the Bluetooth Devices section, find the printer device and select it (if not already selected)
  • When connection is completed, "Connected" will be displayed next to the device name. Repeat for each printer.

Step 3: Configure printer to station in Nōwn

1. Open the NōwnPOS app, log in with your credentials. Press skip tutorial and go to the Setup section.

Note: if you do not see the Set Up tab it means you are logged in as a Station user. Please ensure you are using the admin account, this is the one whose account details you received when you signed up for Nōwn

2. Open Station Setup.

3. Click on the pencil icon to edit POS stations or +Add Station to add a station if you haven’t created any yet. 

Which station you link it to is very important. If you link a printer to POS 1 then you must log in as POS 1 when you use Nōwn, otherwise doing a transaction will trigger the wrong hardware. 

4. Go to the Bluetooth Printers section and click on Scan for Printers (unless the printer already appears there). Set the name of your printer, check off the Receipt box, and the make and model of your printer. If you are trying to add a kitchen printer please follow these instructions. Please select the right printer make and model otherwise your receipt format will be wrong

5. Don’t forget to save changes at the bottom of your page.

PLEASE REPEAT THIS STEP FOR EACH IPAD. EACH PRINTER MUST BE CONFIGURED TO A SPECIFIC IPAD

Click here for a diagram of your hardware setup.