Troubleshooting - Black Spinning Wheel

Everyone's worst nightmare is when they can't get the POS to open, however, not to worry! All this means is that you do not have an internet connection. In this case you want to:

1. Check your internet speed at

2. Unplug your router, wait a few minutes, and plug it back in.

3. If you are still experiencing internet issues, contact your internet provider to see if there are any outages.