POS Issues - Symptoms of Poor Internet Connection

Sometimes the strength of the wifi signal can play havoc with your POS, as a cloud based POS it is very important that you have a strong and stable internet connection.

Always online first

It is important to note that we support offline mode and can work well in that environment with certain functionalities but the internet must be either strong or off completely, if it's ON but really slow there could be issues. 

Common symptoms of poor internet connectivity 

• Trouble connecting to printers
• No ticket number on receipts
• Trouble opening cash drawer
• Trouble processing credit payments
• POS operating slowly
• Mobile orders not coming in
• Unable to check in mobile app users
• Unable to scan gift cards
• Low Connectivity Notice on the Nōwn App.
• Slow print response, printouts are taking a substantial amount of time from either or both Kitchen and Receipt Printers.
• Reprints are not working.
• KDS (Kitchen Display System) not receiving orders, or orders are delayed

A WiFi extender or a upgraded router is a great way to increase or boost the signal of your WiFi and can be found at most electronics stores or by speaking to your internet service provider.