Clover Terminal Isn't Turning On/Charging

If the Clover is not turning (showing a black screen) the issue is caused by an issue with the charger. To troubleshoot this please follow the steps below:

Before you begin: if the Clover is showing a black screen first press and hold the power button on the right hand side of the device. This is to ensure that someone did not turn off the device inadvertently.

Step 1: Ensure that the charger is properly connected to the charging dock.

Step 2: Ensure that the power adapter is securely connected.

Step 3: Ensure that the plug is properly plugged into the outlet.

Step 4: If you’ve completed the first three steps and everything is connected properly, then try plugging the charger into a different outlet.

Step 5: If your Clover Flex still does not power on after charging for 30 minutes, perform a hard reboot.

To perform a hard reboot:

1. Disconnect your power by removing the device from its charging cradle or unplugging the power cord.

2. Hold the power button for 40 seconds before releasing it.

3. Press the power button again until you see the Clover logo on the screen.

4. Place the Flex on its charging cradle or connect the power cord back to the device.

When ready, the device prompts you to log in.

Step 6: If it still won't turn then the Clover may be defective, in this case please contact your management team.

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