Day to Day - Holding and Retrieving Orders with Nōwn

With the held orders feature, you can create, edit and save an order before completing the sale. Held orders are useful if you have call in orders or your customer's at checkout and then wants to go back to grab something else. You can easily continue serving other customers in line and return to the held order whenever you're ready. When the customer is ready to pay, you can find their order by tapping the held orders icon and finding your open order.

Before you begin please make sure that you have enabled Hold Orders. To do this:

1) Select the Set Up icon, then General Info. 

2) Scroll down and ensure that the Enable Holding Orders toggle is turned on. 

How to hold orders:

Tap “Hold” instead of "Pay Now":

Here you can enter details and add comments about the order and click Save:

Adding items to a held order:

1) Go to the "Held Orders" tab. Tap the order to continue and add more items or complete the order to pay:

If there are changes to your customer’s order, you can update the held order and click Save:

Once the customer is ready, retrieve the held order from the 
home screen:

1) Go tot he "Held Orders" tab. Tap the order to continue and add more items or complete the order to pay:

From here you can retrieve the order, then proceed to checkout: